Privacy Policy

Last updated: April 6, 2026

ProfitBoard ("we", "our", or "us") is a Shopify application that helps merchants track real profit by analyzing store data such as orders, products, and costs. We are committed to protecting your privacy and being transparent about how we handle your data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using ProfitBoard, you agree to the practices described in this policy. If you do not agree, please discontinue use of the application.

1. Information We Collect

When you connect your Shopify store to ProfitBoard, we access the following data through the Shopify Admin API using the access token you provide:

Shopify store data:

  • Order information (order IDs, amounts, dates, line items, fulfillment status)
  • Product information (titles, prices, variants, inventory data)
  • Basic store information (store name, domain)

Account data:

  • Your name and email address (provided during account creation)
  • Subscription and billing status

Data you provide directly:

  • Product cost of goods (COGS) that you enter manually
  • Expense entries and categories
  • Webhook configuration settings

We access your Shopify data using read-only permissions. ProfitBoard does not modify, create, or delete any data in your Shopify store.

2. How We Use Your Information

We use the information we collect solely to provide and improve the ProfitBoard service. Specifically, we use your data to:

  • Calculate profit, revenue, costs, and margins for your store
  • Generate profit insights and actionable recommendations
  • Display analytics dashboards and reports
  • Identify underperforming products and pricing opportunities
  • Process real-time order and product updates via Shopify webhooks
  • Manage your account and subscription status
  • Communicate with you about your account or service updates

We do not use your data for advertising, profiling, or any purpose unrelated to delivering the ProfitBoard service to you.

3. Data Sharing

Our commitment

We do not sell, rent, trade, or share your personal or store data with third parties for their own marketing or commercial purposes. Your data is yours.

We may share limited data only in the following circumstances:

  • Infrastructure providers: We use trusted hosting and database services to operate ProfitBoard. These providers process data on our behalf under strict confidentiality agreements and do not have independent rights to your data.
  • Legal requirements: We may disclose data if required by law, regulation, legal process, or governmental request.
  • With your consent: We will share data with third parties only if you explicitly authorize us to do so.

4. Data Security

We take reasonable measures to protect your data from unauthorized access, loss, or misuse. Our security practices include:

  • Encrypted data transmission using HTTPS/TLS
  • Secure storage of access tokens and credentials
  • Database access restricted to authorized services only
  • Webhook signature verification (HMAC-SHA256) for all incoming Shopify data
  • Regular review of security practices

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security issues that arise.

5. Your Rights

You have the following rights regarding your data:

Access

You can request a copy of the data we hold about you and your store at any time.

Correction

You can update or correct your account information through the app settings.

Deletion

You can request deletion of your account and all associated data. You can also disconnect your Shopify store at any time through the Integrations page, which removes all synced store data from our systems.

Data portability

You can request your data in a machine-readable format.

Withdraw consent

You can revoke ProfitBoard's access to your Shopify store at any time by removing the Custom App access token or disconnecting from the Integrations page.

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

6. Data Retention

We retain your data for as long as your account is active and you have a connected Shopify store. When you disconnect your store or delete your account, we remove your synced store data from our systems within 30 days. Some data may be retained longer if required for legal or regulatory compliance.

7. Cookies

ProfitBoard uses essential cookies to maintain your login session and remember your preferences. We do not use tracking cookies, advertising cookies, or third-party analytics cookies. The cookies we use are strictly necessary for the application to function.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make significant changes, we will notify you through the application or via email. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

9. Contact Information

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how we handle your information, please contact us:

Email: [email protected]

Website: https://profitboard.io